By completing and submitting a course application form (online, emailed request or in any other form that was used to make a training booking), you are agreeing to pay the invoice issued to you.

Payment must be made by the due date on the invoice even in the event the course is later cancelled. Failure to make payment may result in debt collection action being taken against the person or business named as requesting the training booking. My making the training booking any additional costs incurred by way of debt collection being undertaking will be added to the invoiced amount of any training booked.

CANCELLATIONS

NZPPA training offerings including (public, onsite, eLearning, webinars, less events and conference bookings):

• Emailed requests received more than ten (10) business days prior to course – full refund; five to 10 business days prior to course – refund a $110 + GST service charge; fewer than five business days prior to course – no refund.
• Cancellations on the day of the course are also non-refundable.
• We do not accept phone cancellations.

NO SHOWS

• No shows are considered to be a cancellation.

TRANSFERS

• A transfer is a request to change the location or date of your course. It should be made at least 5 business days prior to the course.
• A $25 + GST administrative fee will be applied for each transfer. Some restrictions may apply. Transfers are subject to availability and the standard cancellation policy. One transfer only, per booked course.
• A transfer fee will apply if the incorrect location or date is selected on your original application form. Please verify that you select the correct location and date to avoid transfer fees.
• You cannot transfer in less than 5 business days.
• Transfers cannot be made on the day of the course.

SUBSTITUTIONS

• A substitution is to change the name of the person attending.
• There is no charge to substitute attendees on NZPPA training courses.
• Transfers and substitutions must be made in writing – email: [email protected]