By completing and submitting an event application form (online, by emailed request, or in any other form used to make an event booking), you agree to pay the invoice issued to you.
Payment must be made by the due date on the invoice, even if the event is later cancelled. Failure to make payment may result in debt collection action being taken against the person or business named in the booking. Any additional debt collection costs incurred will be added to the invoiced amount.
Cancellations
Applies to all NZPPA event types (public venue, onsite, webinars, and conference venue):
- More than 10 business days prior to the event: Full refund (via email request)
- 10 business days or less: No refund (NZPPA may offer a credit to attend another event, at its sole discretion)
- Cancellations on the day: Non-refundable
- Phone cancellations are not accepted
No Shows
No-shows are considered cancellations and are non-refundable.
Transfers
A transfer is a request to change the location or date of your event. Conditions:
- Must be requested at least 5 business days prior to the event
- $25 + GST admin fee applies per transfer
- Transfers are subject to availability and the cancellation policy
- Only one transfer permitted per booking
- Transfer fee will apply if the incorrect location/date was selected in the original application
- No transfers within 5 business days
- No same-day transfers
Substitutions
You may substitute another person to attend in your place at no charge.
All transfers and substitutions must be made in writing via email to: [email protected]
Cancellation and Transfer Fees Table
| From Event Start | Refund | Transfer to Another Date |
|---|---|---|
| More than 15 days | 100% | 100% |
| Less than 15 days | 50% | 50% |
| 10 days or less | Nil | Nil |
*Cancellations will only be accepted in writing.
Non-Payment
If event fees are unpaid and no valid cancellation has been made, NZPPA reserves the right to initiate debt collection. Any collection fees will be added to the total owed.
NZPPA may charge a 2% daily interest rate on overdue invoices, calculated from the event date or original due date.
By registering, you authorise NZPPA, under the Privacy Act 2020, to contact third parties (e.g., your employer or agency) in relation to the recovery of unpaid event fees.